Frequently Asked Questions

Portlet Containers (REF: 5020)
W Y S I W Y G Generic (REF: 5021)


1. What is records.georgebrown.ca?
2. What does it cost to order my documents?
3. How long will it take to receive my documents? 
4. Can I order additional copies of my credential?
5. Why is my account on hold?
6. Is it secure to share my documents with other people?
7. Why can't I register?
8. Why can't log in?
9. Why is my account pending approval?
10. Why was my account denied?
11. How can I get help using the website?

12. What email should I use to create an account? 
 

1. What is records.georgebrown.ca?

The records.georgebrown.ca website is how students and alumni can request a credential replacement, copies of their transcripts, and a confirmation of enrolment.

As a student, you can view and order electronic and printed versions of your credential, transcript, and an electronic copy of your confirmation of enrolment letter. In addition, you can send transcripts to educational institutions and share online access to your documents with employers and other third parties.

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2. What does it cost to order my documents?

  • Transcripts: $15.00 Canadian dollars
  • Credential Replacements: $50.00 Canadian dollars
  • Confirmation of Enrolment: $15.00 Canadian dollars

Taxes and shipping included for any destination. 

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3. How long will it take to receive my documents? 

Processing times may increase during peak periods (January, May, June, and September).

In general, documents will be available online as follows: 

  • Transcripts: 2 - 3 business days
  • Credential replacements: 2 - 5 business days
  • Confirmation of enrolments: 2 - 3 business days

Transcripts and credentials are mailed out via Canada Post. Canada Post standard delivery is as follows:

  • 2 business days for local mail (Greater Toronto Area)
  • 3 business days within the province (Ontario)
  • 4 days for national mail (Canada wide)
  • 5 - 15 business days for international mail 

These dates are published by Canada Post. For current processing times and other destinations, please click to be redirected to the Canada Post website.

Confirmation of enrolments are available online through your account and will not be printed or mailed.

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4. Can I order additional copies of my credential?

No, students are only permitted to one credential per academic program. Credential orders are limited to a reprint only if the original has been lost/misplaced, damaged or other circumstances that need to be specified by the user.  

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5. Why is my account on hold?

Holds can include but are not limited to a financial hold. You will not have access to login to your account, order, view, or share documents if there is a hold on your account. Students are responsible for ensuring that their account is clear of any holds. Once the hold has been resolved, please wait 24 hours before logging in again to request your documents, or contact recordsrequest@georgebrown.ca.  

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6. Is it secure to share my qualification documents with other people?

Yes. We have taken extreme measures to prevent fraud and make it as safe as possible to share your documents. By revoking access when required and deciding who gets access to your documents, you have control over exactly who views your documents, which documents they see, when they see them and for how long. Although these electronic documents have been published by George Brown College, they are no longer valid when printed or removed from this website. If you require an official printed copy, you can make the request through the website.

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7. Why can't I register?

If you have registered already, you will not be able to register again with the same email address and/or student ID. In this case, visit the login page to try and login with existing details, or reset your password if you cannot remember it. Your username is your email address. 

If you are a new user and cannot register, please contact us at recordsrequest@georgebrown.ca

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8. Why can't I log in?

If you are an existing user and cannot log in, please ensure your password and username are correct. If you have forgotten your password, you can reset it. If you need assistance with the password reset, please contact recordsrequest@georgebrown.ca. Your username is the email address you registered with. 

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9. Why is my account pending approval?

Your account is pending approval because the student number or information provided does not match our records. We will review your account and send you an email within 1-2 business days. For inquiries please contact recordsrequest@georgebrown.ca.

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10. Why was my account denied?

Your account was denied because the student number or information provided does not match our records. If you believe this is an error, please contact recordsrequest@georgebrown.ca.

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11. How can I get help using the website?

If at any point you require assistance, please contact recordsrequest@georgebrown.ca. or call us at 416-415-2000.  

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12. What email should I use to create an account? 

It is recommended that you use a personal email account that you will continue to use after you have completed your studies at the college.